WHAT IS THE AMARE SATISFACTION GUARANTEE?
Amare Global offers a 100% 90-day money-back satisfaction guarantee (less shipping charges) upon return of the product or product containers to all customer and Brand Partners. If, for any reason, a Customer or Brand Partner is dissatisfied with any Amare Global product, the purchaser may return the unused portion of the product in its original container and packaging (or the empty product container) to Amare Global within 90 days of purchase for a replacement, exchange, or a full refund of the purchase price (less shipping costs).
WHAT IS THE AMARE EU/UK RETURN AND REFUND POLICY?
CUSTOMERS: Amare Global offers a 30-day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. If, for any reason, a Customer is dissatisfied with any Amare Global product, the Customer may return all used and unused products in its original container and packaging (or the empty product container) to Amare Global within 30 days of purchase for a replacement, exchange, or a refund of the purchase price (less shipping costs). This period begins from the date the product is received. All returns must be shipped pre-paid to our Distribution Centre (as specified in the ‘Where do I ship my return products’ question below and will be processed within 30 days of receipt.
BRAND PARTNERS: Brand Partners are entitled to statutory rights under EU law and the Company’s Policies and Procedures. A 14-day cooling-off period applies from the Agreement’s effective date. Voluntary terminations or cancellations may qualify for inventory buyback within 12 months, subject to specific terms. For details, please refer to Section 14 of the Policies and Procedures or contact Customer Support at: cs.gb@amare.com
HOW MANY DAYS DO I HAVE TO RETURN?
North America:
All Customers and Brand Partners are provided a 90-day time frame from the date of purchase. Returns after this time frame will not be eligible for a refund.
EU/UK:
CUSTOMERS: Returns that qualify under the Amare Satisfaction Guarantee must be initiated within 30 days from the date the product is received. This voluntary policy applies to all purchases made by Customers.
BRAND PARTNERS: Brand Partners may return inventory for refund within 12 months of purchase in the event of contract cancellation, provided the products are unopened, resellable, and accompanied by proof of purchase. Additionally, a 14-day cooling-off period applies from the date of enrolment for full contract withdrawal. For full terms, see Section 14 of the Policies and Procedures and get in contact with our Customer Experience Team.
WHAT IS NEEDED TO MAKE A RETURN?
Obtain Return Merchandise Authorization (“RMA”) from Amare Global by contacting Customer Support. To start your return, complete and submit the Request Return Form ( click here). For EU/UK customers: email cs.gb@amare.com or contact us at +31 970 1027 5202.
Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global Partner Number, the order number, the RMA, and include the reason for the return.
Return orders must be received within 14 business days of the date the RMA was issued.
WHERE DO I SHIP MY RETURN PRODUCTS?
- Returns should be shipped to the address provided by Amare Global Customer Support when you are issued the RMA. EU/UK Customers use this address Amare Global c/o Green Logistics, Albert Harkemweg 66, 9831 TA Aduard, The Netherlands.
- Products must be shipped back in the manufacturer’s box exactly as it was delivered. All shipping costs must be paid for by the Customer or Brand Partner.
AM I ABLE TO RETURN ITEMS PURCHASED THROUGH A 3RD PARTY WEBSITE OR FROM A BRAND PARTNERS’ PERSONAL INVENTORY?
Returns will only be accepted by Amare for purchases made directly from the Amare Global corporate and replicated websites. Amare Global Brand Partners who sell product from their personal inventory are obligated to honor refund and return requests made by their customers within 90 days of purchase.
CAN I RETURN ITEMS WITHIN A PRODUCT PACK?
Products purchased as part of a pack must be returned as the entire pack.
EU/UK:
Items within a product pack may only be returned individually if a price for that item is established. Returning individual items without a set price is prohibited. Restrictions may apply. Please contact our support team at cs.gb@amare.com before returning ANY product.
DO I NEED TO RETURN MY GIFT WITH PURCHASE?
If you are returning items from an Order that came with a free Gift with Purchase (“GWP”) and the value of the Order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned. If the GWP is not returned, you will incur charges based on the market value of the GWP that may be charged to your payment on record with the Company.
DO I NEED A RECEIPT FROM MY PURCHASE?
Yes. Please provide a copy of the invoice with the returned products or services.
IS MY MEMBERSHIP FEE REFUNDABLE?
Annual Membership fees are not refundable except as may be required by applicable law in certain jurisdictions. Please see the Policy Manual for exceptions applicable to your jurisdiction.
WHEN SHOULD I EXPECT MY REFUND?
Refunds may take up to 14 days from the date of receipt to process.
PRODUCT CREDITS & AMARE CREDITS
Product Credits and Amare Credits may not be exchanged or refunded for a cash value.
EXCEPTIONS AND SPECIAL INSTRUCTIONS
North America:
Please call Customer Support at 1-888-898-8551 or email support@amare.com for assistance or for questions regarding returns.
EU/UK:
Please call Customer Support at +31 970 1027 5202 or email cs.gb@amare.com for assistance or for questions regarding returns.
AUS/NZ:
Please call Customer Support at 1300 592 641 /0800 444 058 or email support@amare.com for assistance or for questions regarding returns.